At Grupo Hotelero Prisma, your safety is our highest priority. Consistent with this and given the current global circumstances regarding COVID-19, we are taking all possible actions to protect our guests and employees.
The highest standards of cleanliness and hygiene have always been part of our operating group. Now, in response to the COVID-19, we have taken additional steps, which have been recommended by local and global public health authorities, to make our cleaning and hygiene protocols much more rigorous:
Our commitment is and always will be to provide a high quality service.
Prisma Hotel Group
BEST RATE GUARANTEE- LOOK NO FURTHER RATES
You are booking directly with our hotels and getting our official rates. Our rates are the lowest on the web. As you explore our hotels please look for our exclusive promotions with UBER, STARBUCKS and LIVERPOOL.
We always provide the Best Available Rate for our guests with no booking fees.
Please take time to review our booking Terms & Conditions
The hotel confirmation and cancellation policy is specified in the booking confirmation sent to you by e-mail.
If you need to cancel your reservation click here My Booking Page .
For assistance regarding a reservation issue please contact the hotel directly. Limited support is available by email at firstname.lastname@example.org
This privacy notice regulates all handling of personal data on behalf of Grupo Hotelero Prisma and its “hotels portfolio” in compliance with the provisions of MEXICO’S FEDERAL LAW ON THE PROTECTION OF PERSONAL DATA HELD BY PRIVATE PARTIES (the Law or LFPDPPP) and all regulation and/or administrative dispositions derived or related to the Law.
Grupo Hotelero Prisma, located on Av. Insurgentes Sur #1647, col. San José Insurgentes, Piso 1, Delegación Benito Juárez, DF. CP 03900, is responsible of gathering personal data and the use and protection that is given to them.
Grupo Hotelero Prisma, through its “hotels portfolio” handles your personal data, i.e., information which could reasonably identify you, and can be recorded in several documents, whether printed or data messages. Your personal information will be used to provide lodging services between yourself in your guest capacity and any lodging establishment operated by our group. For the aforementioned purposes, personal information gathered and/or handled include, among others: your name and surname; home, work or tax address; personal or work email; home or work telephone number; your vehicle’s license plate, photocopy of an official identification issued by any authority; credit card number, security code and expiration date; professional information; and any others of akin nature which allow our “hotels portfolio” to operate and fulfill is commercial, administrative and work obligations.
Grupo Hotelero Prisma does not request sensitive personal information such as those which may reveal aspects like ethnic or racial origin, present and future health condition, genetic information, religious, philosophical or moral beliefs, union membership, politic opinions or sexual preference.
Personal information is gathered by means of: i) email use; ii) telephone communication with our authorized personnel; iii) voluntary provision of information and personal data in interviews with authorized personnel; iv) printed or digital format filling; and v) use of public sources and others available in the market.
In the scope of clients and/or guests services, the main purposes of personal data handling are:
Grupo Hotelero Prisma and its “hotels portfolio” bring to your attention that for the purpose to fulfill its commercial obligations, including the provision of services to its clients and/or guests, suppliers’ hiring, as well as to comply with its work obligations; have held or will hold several contracts with suppliers located in national or international territory to provide different services which enable the group to carry out its activities in Mexico, on the understanding that such suppliers are required to maintain confidentiality of all personal information provided and to abide by Privacy Notices of franchisors hotel companies, national or international, belonging to our “hotels portfolio” for its corporate management, under the confidentiality principle, noting the current notice and subject to the same data protection policies .
Grupo Hotelero Prisma and its “hotels portfolio” may also transfer personal information held in its databases to any of its holding companies and/or its subsidiaries and/or any associated company from the same group that operate under the same internal processes and policies, unless the respective owners expressly show their opposition.
All personal data handled by Grupo Hotelero Prisma and its “hotels portfolio” are protected with adequate administrative, technic and physical measures against damage, loss, alteration, destruction or use, unauthorized access or handling, in accordance with LFPDPPP provisions and the administrative regulations derived from it. All personal data stored in electronic format are kept in confidential and safe data banks.
To exercise ARCO Rights, the Owner of his representative has the right to access, rectify and delete his personal information, as well as to oppose their handling or revoke previous given consent, through a written request in Spanish, which shall be presented in Grupo Hotelero Prisma’s address listed at the beginning of this notice or any of its “hotels portfolio”, or well, deliver it through postal mail, postage prepaid corresponding to the above address. This request for access, rectification, cancelation or opposition must include and attach the following: owner’s name and address or any other mean to communicate his request’s solution; documents to confirm identity or, if applicable, legal representation to his request; clear and accurate description of personal data of which he seeks to exercise the aforementioned rights; and any other element or document that facilitates personal data location, and insert his name and signature. The deadline to meet his request will be a maximum of twenty working days from the date of his request’s receipt
You can submit to Grupo Hotelero Prisma or any of its “hotels portfolio” an access, rectification, cancelation or opposition request for information handling through different means at your disposal:
CLIENTS, SUPPLIERS and EMPLOYEES
Telephone: 52 (55) 1555 8239; email@example.com
To access the applications’ formats, request them via email.
For any consultation regarding your personal data protection:
Av. Insurgentes Sur #1647, col. San José Insurgentes, Piso 1, Delegación Benito Juárez, DF. CP 03900 Tel: 52 (55) 1555 8239; firstname.lastname@example.org
If you wish to leave or receive promotional messages form us you can request them at: Telephone: 52 (55) 1555 8239; email@example.com
Grupo Hotelero Prisma and its “hotels portfolio” reserves the right to modify this privacy notice with the purpose to implement improvements, incorporate new measures envisaged by the Law and other regulations; notifying you through visible announcements in our lodging establishments and/or personally through our personnel at the time of you stay in our facilities, notwithstanding any additional means provided by the applicable law.
I, PERSONAL DATA OWNER, expressly declare to accept without reservation or any limitation this Privacy Notice’s contents through my signature in the registration form. Likewise, by completing the printed or electronic formats, I completely and expressly accept his Privacy Notice and any amendments and/or update; and accept that Grupo Hotelero Prisma, its “hotels portfolio”, affiliates, subsidiaries and suppliers, located in Mexico or abroad, process my personal information complying with the terms and conditions in this Privacy Notice.
This Privacy Notice was written complying with articles 8, 10, 15, 16, 17, 33 and 36 of MEXICO’S FEDERAL LAW ON THE PROTECTION OF PERSONAL DATA HELD BY PRIVATE PARTIES.
Based on the stipulations of Article 10, Section IV of MEXICO’S FEDERAL LAW ON THE PROTECTION OF PERSONAL DATA HELD BY PRIVATE PARTIES, requested personal data have the purpose to fulfill obligations derived of a legal relationship between the owner of such information (THE GUEST and/or THE SUPPLIER and/or THE EMPLOYEE) and Grupo Hotelero Prisma and/or any of the lodging establishments operated by the group, such legal relationship consisting of an accommodation, services provision or work contract.
Last review: October, 2016.